Logo ##CompanyName##
##CompanyAddress##
##CompanyPhone##
##CompanyEmail##
##CompanyWebsite##
##CompanyVAT##

Your repair is has been shipped to our external repair company

Your laptop has been shipped to our external repair company for repair and we should have your laptoip back within 5-10 working days.  We may need to contact you if we have any queries.

Please note our free diagnosis service takes between 3-5 days and repairs are often completed within 3-10 days of drop off.  Times may vary depending on parts availability.

Our opening times are:
Monday-Friday: 9am-6pm 
Saturday: 9am-2pm
Sunday and Bank Holidays: Closed

Your Service ID: ##TicketID## 
(please quote your Service ID in all correspondence)

Problem:
##PROBLEM##